Pokemon TCG: Sylveon Collection Box (Black and White)

You may return new, unopened items within 30 days of delivery for a full refund*. We’ll also provide a shipping label if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within 4 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, send us an email and we will gladly help you through the return process. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

*A restocking fee (15%) may be applied on a case by case basis.

Cancellation Policy

Preorders & Customer Holds may be cancelled within 30 days of the order for a full refund.  Orders beyond the initial 30 days may be cancelled for store credit only.  Excessive cancellations may be subject to a 15% restocking fee and/or loss of preorder/hold privileges.